This Privacy Policy establishes the terms under which AGENCIA DE SEGURIDAD URRACA uses and protects the information that is provided by its users when using our information platforms. This company is committed to the security of its users' data. When we ask you to fill in the fields with personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Our Privacy Mission
We care about the privacy of the information you, our service providers, partners, end users, and potential end user customers provide to us. Our Privacy Policy is designed to maximize our ability to protect your personal and private data while at the same time allowing us to provide you with the best possible interactive security, automation, and convenience of video services. This Privacy Policy sets forth our privacy practices for your use of (i) this website and any mobile sites or applications operated by AGENCIA DE SEGURIDAD URRACA (the "User Interfaces"); and (ii) any combination of products and services we offer, which may be purchased or accessed through any User Interface (the "Services").
The Services of AGENCIA DE SEGURIDAD URRACA are provided by authorized service providers (referred to as "Authorized Service Providers"). If you are a customer of an Authorized Service Provider (companies that provide data or internet services), your information will be processed by AGENCIA DE SEGURIDAD URRACA as a data processor and your Authorized Service Provider, we remain responsible for handling any personal information we collect from you and for compliance with any data protection and/or privacy laws. Please read the Privacy Policy carefully.
Collection and Use of Information
AGENCIA DE SEGURIDAD URRACA collects and stores certain information from or about you that can only be used to contact, identify or locate you ("Personal Information"). Therefore, your information will only be used for legitimate purposes established in the service provision contract. The principle of purpose will be faithfully observed, which involves the collection of useful data, that is, those that have as their purpose an effective and efficient provision of the contracted security services.
When using the User Interfaces, you may provide us with Personal Information, including, but not limited to, your name, home or business address, telephone number, email address, location, or zip code.
By using our Services, you or your Authorized Service Provider (internet access provider) are aware that you may provide us with certain additional information (for example, unit description, size of your home or business, system configuration of your home or business, names of sensors, electronic appliances or other devices monitored by AGENCIA DE SEGURIDAD URRACA, account information, scheduling, mode, automation settings, and device settings) so that we can personalize your Services. AGENCIA DE SEGURIDAD URRACA may also receive Personal Information that you have provided to our partners, including emergency contact information and user profile information, to enable us to AGENCIA DE SEGURIDAD URRACA provide our Services.
AGENCIA DE SEGURIDAD URRACA may process information about your use of AGENCIA DE SEGURIDAD URRACA Services, including but not limited to: the performance of any security device or other device monitored by AGENCIA DE SEGURIDAD URRACA, electrical usage or consumption, heating and cooling information, light or other accessory settings, and usage and alert records. We receive this type of information from your devices that are controlled by SEGURIDAD URRACA and your computer or other electronic device through which you may access, browse, download, receive or otherwise use the User Interfaces or Services of AGENCIA DE SEGURIDAD URRACA (each a "Personal Device"), and we may also receive and process such information from third parties.
Location-Based Information
Some features of our Services, such as location-activated arming reminders, thermostat settings, vehicle diagnostics, and other location-based Services (collectively, "Geoservices"), use location information. Before Geoservices information can be used, you must first opt in to these Services. If you turn on these features, we will automatically collect and store location information from your Personal Device or vehicle that you designate and that may produce location data (e.g., mobile device, GPS device, or vehicle). This location information may include your current location or places you have recently visited. We may also aggregate this information only for AGENCIA DE SEGURIDAD URRACA internal purposes and to provide information you request. If you do not want us to collect and store this information, please do not enable these features.
Video and Audio Data
When you (i) subscribe to AGENCIA DE SEGURIDAD URRACA video monitoring or video monitoring add-on services, such as Visual Verification services, (ii) use a doorbell, camera, image sensor, or other connected or wearable device and/or audio recordings, or (iii) subscribe to two-way voice emergency services, you allow us, some of our third-party service providers, or your central station to record, store, view, and process video and/or audio recordings from your monitoring equipment. This may include capturing and sending portions of this data to you as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment in order to send you alerts. Additionally, if you have recording features enabled, we will capture, process, and store video and audio data recordings from your device and you may be able to access those recordings.
Privacy and data protection laws in our country may impose certain responsibilities on you regarding your use of security cameras, connected doorbells, and other devices with recording capabilities, in areas outside your private sphere. You (not AGENCIA DE SEGURIDAD URRACA) are responsible for ensuring that you comply with applicable laws. For example, you may be required to display a notice advising visitors to your home or business that they may be recorded by security cameras and other devices with recording capabilities. AGENCIA DE SEGURIDAD URRACA assumes no responsibility for your compliance with these laws.
Sharing and Transfer of Information
AGENCIA DE SEGURIDAD URRACA will not disclose your Personal Information to any other entity, maintaining due confidentiality, except: as necessary to provide you with the AGENCIA DE SEGURIDAD URRACA User Interfaces and Services to your Authorized Service Provider, the company through which you subscribed to our Services; to the central station selected by your Authorized Service Provider to receive alarm signals and coordinate emergency response; when you have opted to share the information; when we need to share the information with an entity working on our behalf to provide you with the Services (these entities do not have the right to use the Personal Information beyond what is necessary to fulfill the contract we have with them); if you are an existing AGENCIA DE SEGURIDAD URRACA customer, to promote additional products and Services endorsed by AGENCIA DE SEGURIDAD URRACA that may be of interest to you; as necessary in connection with other commercial purposes; and when necessary for another reason because required or permitted by law.
The client who hires the services of AGENCIA DE SEGURIDAD URRACA clearly understands that he/she gives his/her consent for us to transfer his/her information to our servers located outside the Republic of Panama, keeping said information safe under strict security measures. In response to requests for information from authorities with jurisdiction and authority in the Republic of Panama, AGENCIA DE SEGURIDAD URRACA will limit itself to providing only that information that is permitted in accordance with Law 81 of March 26, 2019 (On the Protection of Personal Data) and in accordance with the limitations established by Law 63 of 2008 (Code of Criminal Procedure).
In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in the event of a merger, combination, or an acquisition of a portion of our business by another company or entity, in which case the Personal Information collected by AGENCIA DE SEGURIDAD URRACÁ would be expected to be one of the transferred business assets.
At the request of the client or subscriber, AGENCIA DE SEGURIDAD URRACÁ may extract information that is located in databases within the residence or domicile of said client, or in remote data repositories, which may not be considered a violation of the client's privacy or intimacy, given that there is legitimacy to carry out said operation by virtue of the express and manifest request.
Information Protection
The supervision that the National Authority for Transparency and Access to Information may carry out at any time is recognized, as an entity legally empowered to verify due compliance with privacy policies.
